|
 Cancellations
How
much lead time will we get if you have to cancel a class?
We
have a strict no cancellations policy. We do not cancel a class so
long as there is one paid-up student enrolled.
Custom
Content
You
say your group and private classes can be tailored to our needs.
What level of customization is included in the base tuition?
The
base tuition applies to a standard class using standard materials.
However, our instructors are very experienced and flexible. In many
cases they can adjust the in-class presentations and exercises to
your needs.
In
addition, we can develop custom content such as PowerPoint slides,
scripts, workbooks, etc. in advance. Please contact us for a free
estimate. We can even develop the course content based on your
database. (see below)
Databases
Can
a custom group class use its own database instead of one you supply?
Yes,
just let us know and we will be happy to provide a free
quote. In many cases there would be no extra charge. We will
need an extract of your database in advance of the class to help us
prepare your class.
Directions
Where
are your San Juan Capistrano classes held?
In
San Juan Capistrano close to Interstate 5. See directions
for details.
Discounts
I
want to set up a class for several students. Is there a discount for this?
Yes.
We do provide substantial discounts for multiple students. This
applies whether you want an onsite class at your facility or ours.
See Price List for current levels.
This
is intended to apply to a single order. For example, two orders paid
a week apart are treated separately.
What
is the Internet discount?
We
give this if you initiate the enrollment process on-line or request
a quote on-line. It applies only to your first class with us.
Do
I get a discount if I buy more than one class?
Yes,
if you buy a Training Passport. This provides a very substantial
discount. See Price
List for current levels.
Enrollment
How do you
enroll for a class?
We do not have
a separate enrollment process. Simply place your order on-line. We
will send you an invoice and confirm the dates when paid.
What is the
deadline for enrolling in a scheduled class?
Right up
through the Thursday of the week preceding the class.
As a single
individual can I sign up for an existing group class?
No. Due to the
nature of the group training environment we cannot allow individuals
to "join" custom classes for other organizations.
We recommend
you sign up for private training or take a regularly scheduled class.
What
is the minimum enrollment?
Due to the
semi-private nature of our training, scheduled classes will run so
long as there is one student enrolled.
Custom group
classes require a minimum of two students, three if taught outside
the local Orange County area. Out of state clients should probably
plan on 5 or 6 at the least.
Equipment
What equipment
should we plan on for an on-site class?
One computer
per student and one connection for the instructor's laptop or a
customer supplied desktop computer. Ideally, all on a LAN with a
share drive or folder.
A Datashow or
equivalent screen projector. (Although we can supply this if need be
for a modest fee.)
A suitable
training room. (or see Facilities below.)
Can you supply
us with computers or projectors for an on-site class?
Yes, although
there will be a modest rental charge. We can provide the projector as
well as a few laptop computers with software.
Does
each enrolled student have a dedicated computer?
Yes, each
student will have an individual computer for their use during the
class. Our student desktop computers have Windows XP, Microsoft
Office 2003 and Microsoft Office 2007 (and other software as required).
Facilities
If we prefer,
can we ask you to supply the classroom facilities for an "on-site"?
Our goal with
on-site training is to provide convenient, custom training to small
groups at costs that are much lower than conventional training at a
training center. However, if you prefer to train away from your
facility we have two options...
1)
Reserve our San Juan Capistrano training room. We do not
currently charge for this option.
3) Have
us arrange a University
of Phoenix classroom.
These large, comfortable rooms are available at reasonable rates in
many major locations throughout Southern California ranging from
Palmdale through San Diego.
|
Diamond Bar |
Palmdale |
|
Costa Mesa |
Pasadena |
|
Chula Vista |
Kearney Mesa |
|
Gardena |
Laguna Hills |
|
San Diego |
San Marcos |
|
La Mirada |
San Bernardino |
|
Ontario |
Oxnard |
|
Woodland Hills |
Culver City |
|
Murrieta / Temecula |
|
Students either bring their own laptop or use one of ours.
Software
What software
should we plan on for an on-site class?
MS Office
Professional, 2003 or 2007 for Microsoft Office & Access classes.
For SQL
classes: following versions or above - SQL Server 2000, Oracle 9i,
MySQL 3.23.
Project 2003
or 2007 for MS Project classes.
Visio 2003 or
2007 or equivalent design tool for the Database Design classes. |
On-going
Support
Once the class
is over can we contact you with questions?
Yes. We are
happy to answer your questions for a full two months following one of
our classes. In addition we encourage our students to take advantage
of our consulting and programming services to help with their projects.
Training
Modalities
What is the
difference between group and private training?
Private
training is set up for one person and is billed hourly. Students in
group classes pay a tuition fee. Both types are scheduled to suit the
client's convenience and are customizable.
Group classes
are typically hosted at the client's location, private classes in San
Juan Capistrano. But if desired, we will host the group at our
facility or drive to your location for a private
Do
you have "pre-arranged" groups?
No, but we do
offer many of our courses on a regular schedule in San Juan
Capistrano. Microsoft Access classes, for example, run every week.
Rates
What are the
rates for work billed hourly?
We do both
hourly work and fixed bid. For current rates please see Programming
and Consulting rates.
Your
course prices seem low. Are the prices per day or per class?
Per student
per class. For example a two day course advertised at $200 will cost
$200 per student, not $400. Our prices are low because we keep our
overhead costs low.
Refunds
What if we
have to cancel a class? Do we get the full amount refunded?
Tuition is
fully refundable with two weeks notice prior to the class start, 50%
refundable with 24 hours notice. Customization and other expenses
incurred are non-refundable.
Will
you refund our money if we aren't satisfied?
For schduled
classes in San Juan Capistrano, yes. If you are not completely
satisfied with the class we will refund the fees paid (less materials cost).
Registration
What
is the registration fee?
This
fee is currently being phased out. You should not be charged for it.
Retakes
Can we retake
a class?
When Open
Enrollment classes are re-instated a free retake will again be
available for a full year following the class date. Retakes of group
classes and private training require repayment.
Scheduling
When do
classes start?
Unless
otherwise arranged, class hours are from 9:00AM to 4:00PM for full
day classes and 9:00AM to 12:00PM for half day classes. Evening
classes are from 6:00PM to 9:00PM.
Can we
schedule a class on Saturday?
Yes. This is
fine, but is subject to instructor availability.
What about evenings?
For group and
private classes our modular approach makes this a very feasible
concept. However, there may be limitations imposed by instructor availability.
Can we take
just one or two of the sessions for a given class?
Certainly. For
example your group may already have some familiarity with how to
create tables, work with the datasheet and do simple queries. But you
would like some formal training on Forms and Reports (our session 2),
or maybe Macros. Give us a call. Our modular approach is a perfect
fit for this. We will tailor the class to your needs.
Is consulting
offered outside normal work hours?
Subject to
availability, yes. Billed at time and 1/2.
Travel
What are the
travel charges?
40$/hour plus
40 cents/mile when outside the local Orange County Area. These are
included in the original invoice at estimated levels per Mapquest.
For classes
outside the Southern California area meals, lodging and any
applicable airfare and auto rental at cost would apply. Travel time
is billed at $300 per travel day.
What is the
"local Orange County area"?
Locations
within 40 miles of Laguna Niguel in south Orange County. Roughly all
of Orange County, north to Long Beach and the Los Angeles County
line, east to Riverside and south to Oceanside and Vista in San Diego County.
Do
you provide training out-of-state?
Yes. See above
for costs. You will probably want to have a minimum of 5 or 6 students.
Payment
When is
payment for a class due?
You will be
invoiced prior to the scheduling of the class. Invoices are due on
receipt. Class dates and enrollment will be confirmed upon payment.
You may pay by check or credit card.
Meals, auto
rental and lodging charges, if any, will be billed at completion.
Airfare, if applicable, will be billed as incurred. Travel time will
be billed in advance with the original invoice.
What about
payments for fixed bid work?
50% upon
approval of the Statement of Work. 50% upon delivery and acceptance.
Can you bill
students in a group class individually?
Yes, we can
bill separately if need be.
Do
you accept credit cards?
Yes, we accept
both Visa and MasterCard. We also accept American Express cards.
Training
Certificates
Do you award
training certificates?
Yes, at the
conclusion of each class each student will receive an individual
training certificate. |
